WellSaidInc, founded in 1994, is a sole proprietor, woman-owned business that designs and delivers training, documentation, and customer education materials on a wide range of subjects in various media formats.

Recent clients include software, education, medical, governmental, and consulting organizations.

Some musings on communication in general and writing in particular:

• I like writing, especially when it's finished. Unfortunately, writing is never really finished. It can almost always get simpler.
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• Communication is about translating information from the ones who know to the ones who want to know. Demystifying is fun.
• My favorite part of every project is the learners' "aha" moment – when they look up and ask if what they just heard is really all there is to know. Getting this satisfaction from elearning is more challenging. Post-delivery focus groups and support calls are really for me, so I can still get the "aha" stories.
• People learn best from patterned information. Learners following patterns can focus on content because it organization is predictable. This idea is not a restatement of Wilde's comment that "consistency is the hobgoblin of little minds;" rather, it's a belief that most learners make better use of information that's organized into consistent, predictable chunks.
• To be a technology writer, or perhaps any kind of writer, you must be willing to be an eternal beginner. This is harder than it sounds.
• If you're schooled by nuns who make you diagram sentences at an early age, you will inevitably grow up into a grammar curmudgeon. Some early learning never fades.